Having Hard Conversations Jennifer Abrams 12th - 13th November 2016, Luxembourg

Description:   As teachers and colleagues, we often come up against situations where difficult topics must be addressed - with parents, colleagues, or students. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak? Based on Jennifer's book, Having Hard Conversations, and her work with conflict and interpersonal communication, this session will provide participants with action plans and scripting tools for having those necessary hard conversations. Participants will learn how to:   Identify why they hesitate having hard conversations Design questions to ask themselves before they choose to speak up Articulate in professional language the challenges they are facing Determine the goals of the conversation and write an action plan of support Script the conversation avoiding trigger words that put others on the defensive Choose the best 'wheres' and 'whens' for a productive discussion.   Agenda: Day 1   Welcome, Introductions, Overview   What is a Hard Conversation?   Examples of what is beyond the scope of this workshop Clarifying vs. hard conversations Introduction to polarities vs. problems   Start a Case Study   Look at Questions to Ask Yourself Before You Speak Up Focus on Factors to Consider - timing, doability, likelihood for success Review Professional Behaviors Around Which One Can Frame A Hard Conversation Outcome Mapping - Action Planning with an Emphasis on Being Other-Focused Identity Circle Generational Savvy, Gender Savvy, Cultural / Country of Origin Savvy   Reflection and Feedback   Day 2   Moving into the Scripting of Hard Conversations   SCARF Model - David Rock Scripting Protocol Review of Samples - Calibrating Time for Discussion re: Personal Case Studies Quick Scripts Wheres and Whens for Effective Conversations   Specific Conflict Responses   What Ifs? Troubleshooting Quick Scripts Seize the Moment Strategies to Help Listen More Effectively to Difficult Feedback   Reflection and Feedback Suggested Resources   Having Hard Conversations, The Multi - Generational Workplace: Communicate, Collaborate & Create Community and Hard Conversations Unpacked – the Whos, Whens and What Ifs. Potential Audience   Teacher Leaders – Coaches, Team Leads, Department Chairs, Committee Chairs, and all who identify as leaders in their schools – as well as aspiring administrators and newly hired administrators and coordinators. Bio:   Jennifer Abrams is an educational consultant who specializes in new teacher and admin support, effective collaboration in a multigenerational workplace, and having hard conversations. Jennifer's publications include Having Hard Conversations (Corwin, 2009), and The Multigenerational Workplace: Communicate, Collaborate & Create Community, (Corwin, 2013) and her upcoming book, Hard Conversations Unpacked – The Whos, Whens and What Ifs (Corwin, 2016).   Investment:   Investment Includes Course Materials, Lunch and refreshments with Certificate of Participation.   USD 750/- Closing date 1st November 2016 Venue:       International School of Luxembourg, 36 Boulevard Pierre Dupong, 1430 Luxembourg District, Luxembourg Phone: +352 26 04 40     Hotel Details:   PARC BELAIR 111 Avenue of September, 10 - L - 2551, Luxembourg Tel. +352 44 23 231   Fax: +352 44 44 84 reception.belair@goeres-group.com http://www.parcbelair.lu/fr/index.php     PARK PLAZA HOTEL 5 Avenue Marie, Thérèse - L - 2132, Luxembourg Tel. +352 45 61 411  Fax: +352 45 61 41 222 reception.plaza@goeres-group.com http://www.parcbelair.lu/uk/index.php     PLEASE MENTION YOU ARE ATTENDING A COURSE WITH THE INTERNATIONAL SCHOOL OF LUXEMBORG TO GET A DISCOUNT. Timings:   8:30 am to 3:30 pm Registration at 8.30 am on the 12th November 2016. Contact:   Shonal Agarwal CEO Email: shonal@chaptersinternational.com chaptersinternational@gmail.com Website: www.chaptersinternational.com