Having Hard Conversations
By Jennifer Abrams
2nd - 3rd February 2018, Hong Kong
  As teachers and colleagues, we often come up against situations where difficult topics must be addressed - with parents, colleagues, or students. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak? Based on Jennifer's book, Having Hard Conversations, and her work with conflict and interpersonal communication, this session will provide participants with action plans and scripting tools for having those necessary hard conversations.
Participants will learn how to:
  • Identify why they hesitate having hard conversations
  • Design questions to ask themselves before they choose to speak up
  • Articulate in professional language the challenges they are facing
  • Determine the goals of the conversation and write an action plan of support
  • Script the conversation avoiding trigger words that put others on the defensive
Choose the best 'wheres' and 'whens' for a productive discussion.

Day 1
  Welcome, Introductions, Overview
  What is a Hard Conversation?
  • Examples of what is beyond the scope of this workshop
  • Clarifying vs. hard conversations
  • Introduction to polarities vs. problems
  Start a Case Study
  • Look at Questions to Ask Yourself Before You Speak Up
  • Focus on Factors to Consider - timing, doability, likelihood for success
  • Review Professional Behaviors Around Which One Can Frame A Hard Conversation
  • Outcome Mapping - Action Planning with an Emphasis on Being Other-Focused
  • Identity Circle
  • Generational Savvy, Gender Savvy, Cultural / Country of Origin Savvy
  Reflection and Feedback
  Day 2
  Moving into the Scripting of Hard Conversations
  • SCARF Model - David Rock
  • Scripting Protocol
  • Review of Samples - Calibrating
  • Time for Discussion re: Personal Case Studies
  • Quick Scripts
  • Wheres and Whens for Effective Conversations
  Specific Conflict Responses
  • What Ifs?
  • Troubleshooting
  • Quick Scripts
  • Seize the Moment
  • Strategies to Help Listen More Effectively to Difficult Feedback
  Reflection and Feedback
Suggested Resources
  Having Hard Conversations, The Multi - Generational Workplace: Communicate, Collaborate & Create Community and Hard Conversations Unpacked – the Whos, Whens and What Ifs.
Potential Audience
  Teacher Leaders – Coaches, Team Leads, Department Chairs, Committee Chairs, and all who identify as leaders in their schools – as well as aspiring administrators and newly hired administrators and coordinators.
  Jennifer Abrams is an educational consultant who specializes in new teacher and admin support, effective collaboration in a multigenerational workplace, and having hard conversations. Jennifer's publications include Having Hard Conversations (Corwin, 2009), and The Multigenerational Workplace: Communicate, Collaborate & Create Community, (Corwin, 2013) and her upcoming book, Hard Conversations Unpacked – The Whos, Whens and What Ifs (Corwin, 2016).
  Investment Includes Course Materials, Lunch and refreshments with Certificate of Participation.
  USD 750/- Closing Date 25th January 2018.
  USD 700/- Early Bird Offer till 1st November, 2017.
  English Schools Foundation
25 / F 1063 Kings Road, Quarry Bay, Hong Kong.

Hotel Accommodation
Harbour Plaza North Point.
  8:30 am to 3:30 pm
Registration at 8.30 am on the 2nd of February 2018.
  Shonal Agarwal

  register now
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