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Description: |
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As teachers and colleagues, we often come up against situations where difficult topics must be addressed - with parents, colleagues, or students. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak? Based on Jennifer's book, Having Hard Conversations, and her work with conflict and interpersonal communication, this session will provide participants with action plans and scripting tools for having those necessary hard conversations.
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Participants will learn how to: |
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- Identify why they hesitate having hard conversations
- Design questions to ask themselves before they choose to speak up
- Articulate in professional language the challenges they are facing
- Determine the goals of the conversation and write an action plan of support
- Script the conversation avoiding trigger words that put others on the defensive
Choose the best 'wheres' and 'whens' for a productive discussion. |
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Agenda: |
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Day 1 |
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Welcome, Introductions, Overview |
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What is a Hard Conversation? |
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- Examples of what is beyond the scope of this workshop
- Clarifying vs. hard conversations
- Introduction to polarities vs. problems
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Start a Case Study |
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- Look at Questions to Ask Yourself Before You Speak Up
- Focus on Factors to Consider - timing, doability, likelihood for success
- Review Professional Behaviors Around Which One Can Frame A Hard Conversation
- Outcome Mapping - Action Planning with an Emphasis on Being Other-Focused
- Identity Circle
- Generational Savvy, Gender Savvy, Cultural / Country of Origin Savvy
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Reflection and Feedback |
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Day 2 |
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Moving into the Scripting of Hard Conversations |
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- SCARF Model - David Rock
- Scripting Protocol
- Review of Samples - Calibrating
- Time for Discussion re: Personal Case Studies
- Quick Scripts
- Wheres and Whens for Effective Conversations
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Specific Conflict Responses |
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- What Ifs?
- Troubleshooting
- Quick Scripts
- Seize the Moment
- Strategies to Help Listen More Effectively to Difficult Feedback
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Reflection and Feedback |
Suggested Resources |
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Having Hard Conversations, The Multi - Generational Workplace: Communicate, Collaborate & Create Community and Hard Conversations Unpacked – the Whos, Whens and What Ifs. |
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Potential Audience |
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Teacher Leaders – Coaches, Team Leads, Department Chairs, Committee Chairs, and all who identify as leaders in their schools – as well as aspiring administrators and newly hired administrators and coordinators. |
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Bio: |
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Jennifer Abrams is an educational consultant who specializes in new teacher and admin support, effective collaboration in a multigenerational workplace, and having hard conversations. Jennifer's publications include Having Hard Conversations (Corwin, 2009), and The Multigenerational Workplace: Communicate, Collaborate & Create Community, (Corwin, 2013) and her upcoming book, Hard Conversations Unpacked – The Whos, Whens and What Ifs (Corwin, 2016). |
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Investment: |
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Investment Includes Course Materials, Lunch and refreshments with Certificate of Participation. |
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USD 750/- Closing date 1st December 2017 |
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USD 700/- Early Bird Offer 1st June 2017 |
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Venue: |
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American School of London |
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Timings: |
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9:00 am to 4:00 pm
Registration at 8.30 am on the 13th of January 2018. |
Contact: |
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Shonal Agarwal
CEO
Email:
shonal@chaptersinternational.com
chaptersinternational@gmail.com
Website: www.chaptersinternational.com |
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